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BUSINESS MANAGEMENT DIAGNOSIS

This document was prepared to provide important information that will support the development of a business management diagnosis. All information obtained will be considered privileged and treated confidentially.

Name

Position

Organization

Address

Phone Number

Email Address

Number of Employees

Are there any "sites" (branches or support points)?

YES NO

If yes, list the employees by existing "Sites" (Branches or support points):

List the products (goods or services) sold by the company:

Does the level of customer demand meet the company's expectations?

YES NO COULD BE BETTER

List the main clients served by the company:

Quais canais (digitais ou não) a empresa utiliza para chegar até seus potenciais clientes e se comunicar com os seus clientes atuais?

What are your company's competitive advantages?

List the company's main competitors.

Have the internal and external issues relevant to the company's objectives, customer satisfaction, and strategic direction been identified?

YES NO

Is the strategic plan defined?

YES Yes, but outdated NO

Have the risks and opportunities been identified?

YES NO

Have the stakeholders, their needs, and expectations been identified?

YES Yes, but only the stakeholders NO

If so, list the main needs and expectations of the stakeholders.

Are the processes identified and mapped?

YES Yes, but only identified NO

If yes, list the processes identified and/or mapped.

Are the activities carried out in a standardized way?

YES Yes, if formalized work standards exist NO

Are the legal requirements mapped out?

YES NO

Are the roles, responsibilities, and authorities defined?

YES NO

Is organizational performance (strategic and operational) monitored?

YES NO

Is there a "system" for measuring results (strategic and operational)?

YES NO

Is there a department, committee, or professional responsible for managing your company?

Area Committee Professional Does not exist

What are the company's strengths?

What are the areas where the company needs to improve?

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